M&Y is committed to providing quality services, delivered fairly, courteously and responsively by well-informed professionals who take pride in what they do. We will endeavour to understand the needs of our customers and ensure the following :
- we state clearly and concisely the standards of service our customers should expect
- our staff are always polite, friendly and professional when dealing with enquiries and act in accordance with maintaining the reputation and prestige of M&Y
- our staff attend formal and informal training courses to continuously improve the delivery of our services to customers.
- all staff give their name when answering the telephone so the customer instantly knows whom they are speaking to
- M&Y consult regularly about the services we provide. We will continue to look at innovative ways of consulting with our customers
- M&Y give clear and simple guidance on taking your complaint further if you are not satisfied with the service we provide
- All contractors appointed by M&Y act in a manner which meets the expectations of the company and our customers
- any complaint made is discussed at management meetings and any preventative measures are enforced to limit the chances of this problem arising again.
If you would like more inforamtion about the services we offer, please contact us